Exciting Remote Opportunity: Customer Support Representative at Shopmonkey
Are you passionate about helping others and solving problems? Shopmonkey is hiring a Customer Support Representative — and this could be the perfect opportunity for you to join a fast-growing company dedicated to supporting the automotive repair industry. If you enjoy customer service, have strong communication skills, and want to work remotely, this job could be exactly what you’ve been looking for!
About Shopmonkey
Shopmonkey is a leading software company that provides an all-in-one platform designed specifically for auto repair shops. Their cutting-edge platform helps shops manage scheduling, invoicing, payments, and customer communication — all in one place. Known for its user-friendly design and outstanding customer service, Shopmonkey is revolutionizing the automotive repair industry.
What You’ll Be Doing
As a Customer Support Representative, you’ll play a key role in ensuring that Shopmonkey’s customers have a smooth and successful experience with the platform. Your main responsibilities will include:
✅ Responding to customer inquiries via chat, email, and phone
✅ Troubleshooting technical issues and providing solutions
✅ Educating customers on how to use the platform effectively
✅ Escalating complex issues to the appropriate department when necessary
✅ Documenting customer interactions and feedback to help improve the platform
What Shopmonkey is Looking For
The ideal candidate will have:
✔️ Experience in customer support or a related field
✔️ Strong problem-solving skills and the ability to think quickly under pressure
✔️ Excellent communication skills — both written and verbal
✔️ Ability to work independently and manage time effectively
✔️ Experience using customer support platforms like Zendesk or Intercom (preferred)
Why You Should Apply
Shopmonkey offers competitive pay, remote flexibility, and a positive work environment. You’ll have the opportunity to work with a supportive team while helping customers succeed with a game-changing product. If you’re looking for a remote job where you can make a real impact, this is the one for you!
How to Apply
Ready to start your career with Shopmonkey? Don’t wait — apply today by clicking the link below:
Opportunities like this fill quickly — apply now and become part of the Shopmonkey team!