Work from Home as a Customer Care Representative at Mattress Warehouse
Are you looking for a remote job where you can help customers and provide top-notch support? Mattress Warehouse, a leading mattress and bedding retailer, is hiring a Customer Care Representative. If you have strong communication skills and enjoy solving problems, this is an excellent opportunity to work from home with a well-established company!
About Mattress Warehouse
Mattress Warehouse has been helping people sleep better since 1989. With hundreds of locations across the United States, they offer a wide selection of mattresses, bedding, and sleep accessories. The company is known for its commitment to customer satisfaction, and as a Customer Care Representative, you’ll play a key role in maintaining that reputation.
About the Job
As a Customer Care Representative, you’ll be the first point of contact for customers needing assistance with their orders, product questions, and delivery updates. This is a fully remote position, allowing you to work from the comfort of your home while helping customers have a better sleep experience.
Key Responsibilities:
- Answer customer inquiries via phone, email, and chat
- Resolve customer issues related to orders, delivery, and product information
- Process returns and exchanges in a timely manner
- Provide product recommendations and guidance based on customer needs
- Maintain accurate customer records and notes
What Mattress Warehouse is Looking For:
- Strong verbal and written communication skills
- Ability to handle difficult customer situations with patience and professionalism
- Excellent multitasking and problem-solving skills
- Prior customer service experience is preferred but not required
- Comfortable using customer service software and online platforms
Why Work for Mattress Warehouse?
- Competitive pay and benefits
- Flexible remote work schedule
- Employee discounts on mattresses and sleep products
- Opportunity for career growth within a well-established company
- Supportive and collaborative work environment
Apply Now
If you’re ready to help customers have a better sleep experience while working from home, don’t miss this opportunity! Mattress Warehouse is looking for motivated individuals to join their customer care team.