Work from Home as a Customer Care Specialist at Cox Automotive
Are you looking for a remote customer support job with a reputable company? Cox Automotive is hiring a Customer Care Specialist to assist customers with technical support and service-related inquiries. This is a fantastic opportunity to work from home while helping clients in the automotive industry.
About Cox Automotive
Cox Automotive is a global leader in vehicle services, digital solutions, and technology innovations. The company provides solutions to dealerships, manufacturers, and consumers, making car buying, selling, and servicing more efficient and seamless.
About the Role
As a Customer Care Specialist, you’ll be responsible for providing top-notch customer service and technical support to users of Xtime, one of Cox Automotive’s premier software solutions for automotive service management. Your role will involve troubleshooting issues, resolving customer inquiries, and ensuring clients have a smooth experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Provide technical support for Xtime software users
- Troubleshoot and resolve service-related issues
- Educate customers on platform features and best practices
- Work closely with internal teams to improve customer experience
What You Need to Succeed:
- Strong communication skills – Ability to explain technical solutions in simple terms
- Customer service experience – Previous experience in a call center, help desk, or support role is preferred
- Tech-savvy mindset – Comfortable troubleshooting software-related issues
- Problem-solving skills – Ability to think critically and provide quick solutions
- Self-motivation – Ability to work independently in a remote environment
Why Work for Cox Automotive?
- Remote flexibility – Work from home with a stable and reputable employer
- Career growth opportunities – Cox Automotive is known for promoting from within
- Competitive pay & benefits – Enjoy a solid compensation package with great perks
- Cutting-edge industry – Work in the dynamic field of automotive technology
If you enjoy helping customers and have a knack for troubleshooting, this remote customer support job is an excellent opportunity to grow your career!
📌 Apply now: Click here to apply for the Customer Care Specialist position at Cox Automotive