Join Covetrus as a Remote Support Technician – Exciting Opportunity!

Are you passionate about providing top-notch technical support? Do you enjoy solving problems and helping customers navigate software and hardware challenges? If so, Covetrus is looking for a Support Technician, and this could be the perfect career move for you!

Why Work at Covetrus?

Covetrus is a global leader in animal health technology and services, providing innovative solutions to veterinarians and pet care professionals. Their mission is to empower veterinary teams with cutting-edge software, supply chain solutions, and insights to enhance animal health and care. By joining Covetrus, you’ll be part of a company that values innovation, collaboration, and customer success.

About the Role

As a Support Technician, you’ll be responsible for assisting customers with technical issues, troubleshooting software and hardware problems, and ensuring a seamless user experience. This role is critical in helping veterinary professionals utilize Covetrus’ technology effectively.

Key Responsibilities:

🐾 Provide technical support for Covetrus software and hardware products.
🐾 Diagnose and troubleshoot customer issues via phone, email, and remote sessions.
🐾 Guide users through problem resolution and best practices.
🐾 Document technical issues and solutions in a ticketing system.
🐾 Collaborate with internal teams to improve product functionality and user experience.

What You Need to Succeed

✅ Experience in technical support, IT helpdesk, or troubleshooting roles.
✅ Strong problem-solving and communication skills.
✅ Ability to explain technical concepts to non-technical users.
✅ Familiarity with software, hardware, and networking troubleshooting.
✅ Passion for helping customers and improving user experiences.

Why You’ll Love This Job

💰 Competitive pay and benefits package.
🏡 Remote-friendly role for a great work-life balance.
🐶 Work for a company dedicated to improving animal health.
📈 Opportunities for career growth in a rapidly evolving industry.

Apply Now!

If you’re looking for a rewarding remote tech support role with a company making a real impact in veterinary care, apply today at Covetrus Careers and take the next step in your career!