Join Howl as a Product Support Associate β Remote Opportunity!
Are you passionate about helping users get the most out of technology? Do you enjoy troubleshooting issues and delivering top-tier customer support? If so, Howl is looking for a Product Support Associate, and this could be the perfect fit for you!
Why Work at Howl?
Howl is a creator-first commerce platform that helps content creators and brands maximize their success. By changing the way creators earn and connect with businesses, Howl empowers entrepreneurs to scale their income and build strong partnerships. With a mission-driven approach, Howl has already paid out over $100 million to creators, making a real impact in the digital economy.
About the Role
As a Product Support Associate, you will be the first point of contact for users seeking help with the platform. Your job is to troubleshoot issues, document solutions, and provide an excellent customer experience. This role is crucial in ensuring smooth operations and helping creators and businesses get the most value out of Howl’s platform.
Key Responsibilities:
π οΈ Act as the first point of contact for users needing technical support.
π οΈ Diagnose and troubleshoot software-related issues efficiently.
π οΈ Document solutions and feedback to improve support processes.
π οΈ Collaborate with internal teams to resolve escalated cases.
π οΈ Ensure all support interactions are handled with professionalism and empathy.
What You Need to Succeed
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2+ years of experience in product support, software troubleshooting, or customer service.
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Strong analytical and problem-solving skills.
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Ability to explain technical concepts to non-technical users.
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A customer-first mindset with excellent written and verbal communication.
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Familiarity with support ticketing systems and troubleshooting best practices.
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Must be a U.S.-based resident or citizen.
Why Youβll Love This Job
π° Competitive pay β Earn between $60-$65 per hour.
π‘ Work remotely with flexible scheduling.
π Be part of a fast-growing company empowering creators worldwide.
π Gain valuable experience in the creator economy and e-commerce.
Apply Now!
If you’re excited about helping creators and businesses thrive, donβt miss this opportunity! Apply today at Howl Careers and take the next step in your career!